The platform supports buyers through the credit card (RMB $channel and channel), WebMoney (WM),
TT, Qiwi, Western Union remittance wallet, Brazil Boleto, SOFORT Banking etc. this in several way
About payment or platform you can also contact:
When receive product,please check and comfirm if it has something wrong
When special circumstances occur:
1) contact us: damage== resend new one.
2) contact us: ship so long== to push / extend delivery date.
3) contact us: wrong product== resend right one.
Just to contact us before feedback!!
You know, helping you solve problem is always better than giving bad feedback before giving chance for us to help.
(1) Please use valid receipt address and phone number Almost all packages will be delivered to the door,
except for few remote area, which may be required to receive at local post office.
(2) Item will be shipped by your appointed shipping, except for some special circumstances:
shipping may lose the product;shipping time is too long;can not send by that shipping;shipping is over weight
(3) shipping tracking website: //global.cainiao.com/
If you can not check tracking information, please contact us.
(1) For the packing,we select high quality 15MM/15MM/20MM EPE to ensure no damage
(2) Different products will be packaged in different ways, especially in the corner of the place will pay special attention to.
(3) In addition, we will continue to improve the packaging to ensure good condition.
We have a serving team, if you have any problem, we will reponse you very quickly.
If you have any problems,pls feel free to contact us.
Please give us 5 stars feedback if you satisfied with our product or service,we are longing for your evaluation!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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