470 ml Reusable Coffee Cup with Straw

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of refinekitchen (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of refinekitchen.ca

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Quantity:
Color:	Please select: Color
Shipping:	15-50 Days (Shipped withing 7 business days)

Positive (100%)	5 Stars (8)	57.1%
Positive (100%)	4 Stars (6)	42.9%
Neutral (0%)	3 Stars (0)	0%
Negative (0%)	2 Stars (0)	0%
Negative (0%)	1 Star (0)	0%

Buyer	Real customer reviews

P***s	4 Dec 2018 12:40 Arrived well, is foremost what is swatch pictured in perfect condition, the color is same as the photo (loved C :), recommended 100%
Customer	21 Nov 2018 08:39 It has a little bit blackish colour at the top but looks perfect! Arrived in the Netherlands within 11 days so very quick shipment.
A***a	4 Nov 2018 09:25 All good, like the photo.
Customer	26 Oct 2018 15:22 Very very convenient. Called a pity that the color to the top a little black was! Continue fine, fragrance should in the beginning also still away
Customer	23 Oct 2018 09:40 Item as described. Took 2 full months to come because of Yanwen mail delivery. Do not recommend this type of delivery
O***a	22 Oct 2018 05:17 Good glass with black lids and a little bit foldaway drinking straw) would certainly like to pour hot drinks, but don't know whether the bear. Delivery 2 month
A***y	18 Oct 2018 10:31 Very like, excellent quality, thank you)
K***n	17 Oct 2018 20:40 All it quickly. His Wife happy. Solid glass of water. Convenient and practical.
M***l	4 Oct 2018 06:14 Ordered on 1 September arrived on 22 September via ali express direct, it was good and as in the picture. There are some pale but its ok. Its small.
M***v	1 Oct 2018 11:51 To Moscow for a month
L***a	25 Sep 2018 09:14 heats up when hotwateris put in need to have napkins around to hold it!
A***A	4 Sep 2018 12:09 Items like, thank you, but not worth the money. Did not communicate with. Product was shipped quickly.
K***a	24 Aug 2018 20:24 Color compliant
K***a	15 Aug 2018 10:57 Was for it 4 stars-already came to an end. The Packaging was very wrinkled, even thought all broken inside, but when unpacking found out that all intact. AND even the description all sotvetstvuet. Generally recommended, but it will have to wait for a long time. The owner did not communicate-not before.