Chinese Tea Spoons Suit Natural Bamboe Teaspoon Matcha Tea Coffee Measuring Scoop Kitchen Tool Kongfu Tea Set Accessories Tools
· If you have own tea shop or teaware retailers, please contact us.
· factory we never crook our customers. (TIME IS GOLD) for you and for us. So we have professional production line and stuff who is making nice quality in short time.
· We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor Payment will be temporarily held by Aliexpress, and will not be released until you receive your order and are satisfied with it.
· If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 5 days.
· if you need other payment methods, please feel free contact us.
· All the items will be dispatched within 2 business days after your payment is clear.
· We support Free shipping via express to Singapore , Malaysia and Thailand. It takes around 10-25days to reach you. you can check track information online.
· If you need Faster speed, you can choose UPS/FEDEX/DHL/EMS, and please tell us which one will be the most suitable for you.
· Remote area may cause extra shipping fee.
· If you order in large quantity, and also need ship through by sea. Please contact me, I can help you.
· If you need wholesale price and order in large, You can leave message in Aliexpress inbox or email me
· You can send me your wanted item links(pictures) with colors and quantity
· I will quote wholesale price to you with express free shipping.
· Positive Feedback will be left automatically on the receipt of your Feedback.
· Before leaving Negative or Neutral feedback, we strongly recommend contacting us with your problem or concern. This way we can ensure a smoother transaction or resolution.
· We take customer feedback very seriously whether email feedback or Aliexpress feedback and therefore will do our utmost to Guarantee 100% satisfaction.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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