We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Positive (100%) | 5 Stars (14) |
100%
|
4 Stars (0) |
0%
|
|
Neutral (0%) | 3 Stars (0) |
0%
|
Negative (0%) | 2 Stars (0) |
0%
|
1 Star (0) |
0%
|
Buyer | Real customer reviews | |
---|---|---|
S***d ![]() |
14 Dec 2018 17:53 Love item but box was crushed. I am giving as a gift and would have preferred a uncrushed box. I am still happy with item though - very good. |
|
D***v ![]() |
5 Dec 2018 04:28 Order 11.11 received 03.12. Moscow. Quality cup elegant. Feel very nice. There Is A holder so as not to burn. Folding condition small. The Fact that his wife wanted for picnics, trips and traveling. Silicone technology + quality plastic = good result. Design, color, ergonomics, all on top. Supplier and glass recommend to buy! Thank You Very Much! |
|
P***O ![]() |
24 Nov 2018 13:31 The cup comes right on time, as expected with sky blue color. Easy to transform from small to big, a bit difficult the opposite way. A light smell uncomfortable but I do think the smell will go out soon. |
|
Customer ![]() |
21 Nov 2018 10:27 Incredibly fast delivery. The item arrived from China to UK within 9 days instead of 20-40 days as suggested. Packaging is decent. Item is accurate with their product photo. |
|
A***r ![]() |
14 Nov 2018 04:17 cool product |
|
Customer ![]() |
5 Nov 2018 02:29 I am very happy with my request! Everything perfect and fast! Thanks. |
|
S***n ![]() |
5 Oct 2018 02:40 Mug super good!!! Compact, lightweight. 138.8 gram, convenient for travel and for water and coffee, no smell, easily decomposed and just as easily going hand does not burn, stable. will be ordering more. store sends fast track. |
|
R***n ![]() |
2 Oct 2018 03:15 All, as in the product description, recommend☺ |
|
K***d ![]() |
1 Oct 2018 23:37 Great product. I've been using it for a week now with no issues. I definitely recommend this. |
|
L***o ![]() |
26 Sep 2018 09:28 nice |
|
J***e ![]() |
20 Sep 2018 06:36 Beautiful |
|
S***N ![]() |
18 Sep 2018 21:49 It Is the fastest shipping! It 'S In Surgut for a week and a half. Thanks to the commodity satisfied) |
|
A***o ![]() |
16 Sep 2018 07:30 Perfecto |
|
Customer ![]() |
11 Sep 2018 12:36 As in the picture |
|
Leave a Review