We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (14)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
16 Dec 2018 05:12
For all time to come. Product quality.
12 Dec 2018 12:34
Thought it did not weigh any thing but the block is very steady and holds my seven knives.
10 Dec 2018 03:24
Quickly deliver. Product description. High Quality, stylish
29 Nov 2018 03:26
A very good thing. Blades Are easy to insert, easy to remove. Height allows stuff pretty big knives. Use for long, but is satisfied with
28 Nov 2018 07:22
I like it very much
24 Nov 2018 08:53
Shipping courier, received very quickly. Size was larger than expected. But even bread knife got. Satisfied with the purchase.
21 Nov 2018 21:35
Delivered quickly. All good. Recommend
20 Nov 2018 03:01
Very fast shipping!
17 Nov 2018 10:34
13 Nov 2018 04:26
I AM shocked!!! delivery in 2 days!! the Goods intact, although folded box need to buy another, the present all the same. no smell outside, fully consistent with the description. I am very happy. recommend this store and goods and thank for efficiency.
13 Nov 2018 02:46
Delivered quickly. All OK.
12 Nov 2018 03:25
For a long time. As if the moon Shipping
10 Nov 2018 06:33
Goods come description, but delivery was sooooo long in Kazan, two and a half months of waiting.
9 Nov 2018 20:57
Stand a class. The quality is excellent. Shipping SDEK. Courier brought home, store recommend.
9 Nov 2018 05:03
The Seller sent the order within 7 days after payment, the track number. Very long 55 days to St-Peterburga. Items are well-packed. But there are scratches on the outer part of not visible from a distance, but the fact that their presence is not pleasant, because the thing is not cheap. Stand is fully consistent with the store. Only the quality of the inner insert on 4-, some twigs fell off even when unpacking. To use stand is very convenient, put knives of different length and width of the blade. Apart from the scratches a great product. Satisfied with the purchase. Negative star for Scratch, long delivery.
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