We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (19)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
20 Dec 2018 10:37
Price super quality. Blade is made very well, nothing to complain about. The handle small flaws is, and material-fiberglass.
19 Dec 2018 23:22
Knife is great. Heavy, sharp, fits in the palm of your hand. Excellent gift box. Shipping of Niderlandov. Thank you!
15 Dec 2018 04:27
Everything is fine, I have a whole series of knives.
14 Dec 2018 03:52
Simply delight!!! It all!
13 Dec 2018 00:30
Knife received, but has not yet been tested. He came well packaged. Not very convenient to track the delivery. The store at the time of delivery. Thinking to buy and knife сантоку, only smaller. Think and smaller knife order from the seller.
5 Dec 2018 14:06
very good knife
22 Nov 2018 07:04
Have the Knife good shown Photos, so you knew what man receives. Also the Description was aptly.
5 Nov 2018 19:14
Sharp, in hand fits like a glove. Cut nice and weight knife there (so not aluminum).
1 Nov 2018 04:37
A+ knive good standard
27 Sep 2018 22:54
Nice heavy feal, good finish in product. Very sharp. I recommend.
24 Sep 2018 02:51
17 Sep 2018 11:56
Beautiful and sharp knife
17 Sep 2018 09:16
very good very sharp
10 Sep 2018 09:57
Great Knife, very sharp, great store and fast shipping to the USA
1 Sep 2018 13:17
A Good knife. Buy another.
31 Aug 2018 06:47
Goods come quickly! the second time! as always it's on top! high quality knives! store send a gift ceramic knife for which a special thank you! recommended to buy!
26 Aug 2018 11:49
Very cool knife. First Bought myself, then a mother ordered. Everyone is happy!
11 Aug 2018 13:10
9 Aug 2018 19:13
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