Suitable for: non-stick mat, teflon mat, baking mat, silicone mat, silicone baking mat, dough mat, silicone baking mats, silicone mats, pastry tools, bakken, silicone bakeware, pastry inventory, pastry accessory
1) We accept various kinds of payment,Above are the main payment method,you can have a look.
2) Aliepxress will verify your payment within 24hours .
3) All orders will be processed in 2-3 working days once pass payment.
4) Normally we offer free shipping by China Post Registered Air Mail, Here we make a refernce arrival
time for your reference , please have a look before making order.
5) For Wholesale buyer ,if your order amount meet $200-$300, we offer free shipping by express
Fedex,DHL, EMS, Aramex . The actural detail please contact with us diretly.
6) All buyers have the duty to pay any additional import tax. Please noted it when make order.
1) If you don't like the item you bought, please pay the shipping freight and return it to us within 10days,
We will refund money once receive it. Please keep the package won't effect our second sale.
2)Your Positive comments are key to our business success. We kindly ask you could take one second to
leave us positive feedback with an overall Detailed Selling Rating of 5. We thank you in advance
for your time and sincerely hope you are satisfied with your purchase and our service. Should you not
be satisfied with your transaction.
3)Please contact us immediately before leaving a Neutral or Negative feedback as we will do our very
best to solve the problem to your satisfaction. Open dispute is not the best way to deal with problem.
Communication is often the key to resolve issues.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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