We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (18)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
19 Dec 2018 00:17
18 Dec 2018 01:27
15 Dec 2018 12:41
Small cup, but beautiful
14 Dec 2018 18:05
Beautiful cup and I could not be happier with the product and delivery!!!
13 Dec 2018 05:52
Very beautiful good Quality
11 Dec 2018 21:33
Very cute mug, for NG most! Came as the image (violin with black and silver notes)
9 Dec 2018 02:31
The product conforms to what was announced, arrived quickly. Good communication
8 Dec 2018 21:59
super cute, as described perfect gift!!!well packed!
7 Dec 2018 13:29
Zboží dorazilo v pořádku. Hrnek vypadá as for obrázku.
6 Dec 2018 00:31
Great product! Arrived whole, but box wrinkled.
4 Dec 2018 06:36
I am happy with my purchase
4 Dec 2018 04:20
To SF it for three weeks. Well-packed.
3 Dec 2018 12:23
3 Dec 2018 10:12
Cup come in a gift box. The Packaging was pupyrke. Cup is the same as the description. Whole. ordered the gift. Girlfriend will be very happy. Thanks to the quality of the packaged goods and the original cup.
1 Dec 2018 05:32
Cup came quickly, well packed (thick carton, foam). Quality cup excellent, clear picture, handle (piano) comfortable, for a woman's hand, for men too small. Volume 200 ml, at the time. Satisfied with the goods. Thanks to the store.
29 Nov 2018 09:02
Mug small, sorry. Buy a gift man who is interested in playing the guitar, but the guy is a small circle несерьёзно
29 Nov 2018 01:02
Really great cup. Thank You, store.
28 Nov 2018 04:38
Cool mug! Very quickly arrived in Kazan within two weeks, in one piece, packed very well! Thank you very much for the request sent as soon as the next day!
27 Nov 2018 23:56
Quality bomb) have even just tough dropped this mug) AND was a whole
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